1) Instructor's office hours, including virtual office hours, if any
2) Preferred method for reaching instructor, e.g., email, phone, text message
3) Maximum time frame for responding to student communications
4) Technological requirements, especially the minimum hardware and software needed
5) Contact information for IT / Online Learning Help
6) Procedure for resolving technical complaints
7) Information on Library Services for Online Learning
Here is a sample statement that Louisville Seminary faculty may use in their syllabi for items 4, 5, 7:
